We know that not all matches are made in heaven, which is why we’ve done everything we can to make returning your items easy. If you’re not sure about an item, or you’re not 100% happy with the quality or fit, here’s what to do:
Although our team is working remotely where possible as per government advice, we are still able to accept returns. However please note that during this unprecedented period, returns will take longer to process than normal due to the increased hygiene measures required for deliveries from an external source coming into the La Beeby warehouse. Once you’ve sent your return, please allow 6 weeks for your return to be received and your refund to be processed.
Changed your mind on the colour, or need a different size? We’re happy for you to send your items back to us and we’ll issue a refund.
Just make sure that you return the item to us, as new, within 28 days and you’ll receive a full refund. We recommend that you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.
Please send your return package to:
Marshall Stevens Way
Please ensure you include a copy of your delivery note, or at least a note with your order number, in your package.
If you need a replacement item, simply place a new order online. Please note we’re not able to exchange any items returned to us and returns must be sent at your expense.
Please note that for hygiene reasons, we are unable to accept returns of any face mask product.
Problems with your delivery?
Still waiting for the postman or think there’s a problem with your order? Email us at firstname.lastname@example.org as soon as possible, and we’ll do everything we can to put things right.
Unfortunately, we can’t refund items that have been embroidered or personalised. To avoid disappointment and ensure that your order is the perfect fit, head over to our sizing guide.
Need more help? Call us on 0161 871 0500 or email email@example.com.