We know that not all matches are made in heaven, which is why we’ve done everything we can to make returning your items easy. If you’re not sure about an item, or you’re not 100% happy with the quality or fit, here’s what to do:
Changed your mind on the colour, or need a different size? We’re happy for you to send your items back to us and we’ll issue a refund.
Just make sure that you return the item to us, as new, within 28 days. We recommend that you obtain proof of purchase, as we can’t accept responsibility for any returns in transit.
Please note we’re not able to exchange any items returned to us. Please place a new order online for any replacement products required.
Damages, shortages and non-delivery
Still waiting for the postman, missing an item, or received a faulty garment? Call 0114 2513511 within five working days, and we’ll do everything we can to put things right.
Unfortunately, we can’t refund items that have been embroidered or personalised. To avoid disappointment and ensure that your order is the perfect fit, head over to our sizing guide.
Need more information? Call us on 0114 2513511 or email firstname.lastname@example.org.