We know that not all matches are made in heaven, which is why we’ve done everything we can to make returning your items easy. If you’re not sure about an item, or you’re not 100% happy with the quality or fit, here’s what to do:
Changed your mind on the colour, or need a different size? We’re happy for you to send your items back to us and we’ll issue a refund.
Just make sure that you return the item to us, as new, within 28 days and you’ll receive a full refund. We recommend that you obtain proof of postage, as we can’t accept responsibility for any returns lost in transit.
Please send your return package to:
Marshall Stevens Way
Please ensure you include a copy of your delivery note, or at least a note with your order number, in your package.
If you need a replacement item, simply place a new order online. Please note we’re not able to exchange any items returned to us and returns must be sent at your expense.
Problems with your delivery?
Still waiting for the postman or think there’s a problem with your order? Email us at firstname.lastname@example.org as soon as possible, and we’ll do everything we can to put things right.
Unfortunately, we can’t refund items that have been embroidered or personalised. To avoid disappointment and ensure that your order is the perfect fit, head over to our sizing guide.
Need more help? Call us on 0114 2513511 or email email@example.com.